The BWC Trouble-Ticket System
Demitrios V. Perezous
University of Houston-Downtown
Abstract
The BWC Trouble-Ticket System was designed and developed for The Brookwood Community, a non-profit organization located in Brookshire, Texas, using the Systems Development Life Cycle (SDLC). This project was initiated and completed during the fall of 2006 as a project requirement for the Computer Information Systems (CIS) major capstone class, CIS 4312, at the University of Houston-Downtown. Research and analysis of Brookwood’s business procedures and information technology was performed, which contributed to the design and implementation of the system. The BWC Trouble-Ticket System is currently in use at The Brookwood Community where it allows Brookwood’s end-users to notify their IT Department when they are having computer related problems and it assists Brookwood’s IT department in managing computer related problem requests for the entire Brookwood Community computer network.